> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.superrendersfarm.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My job FAILED!!!

Here are some tips when you get a job failed. If that doesn’t work, please contact us!

# 1. Check your name path and your file name

– Please make sure that your path name does not contain any non-standard characters like (1), /, \, “, %, #, ? or language specific non-ASCII characters like Cyrillic or Korean alphabet. If your scene contains such characters, it’s always best to change them. 

![](https://storage.crisp.chat/users/helpdesk/website/55abd9b6add76000/image_q99tp2.png)
* You should remove (1) and other special characters in your name path and file.

* Output File allowed: png/tif/tga/bmp/jpg/exr and hdr

* Format output should be output_name.png or output_name.tif/tga/bmp/jpg/exr/hdr

# 2. Check your Camera name

You have to fill EXACTLY your camera name like in your file setting.

# 3. Contact Us

– Please list your Job #ID, your plugin name and version, your rendered name and version, then send it to us.

– Open your ticket -> Click here.

– Chat with us via Skype: live:superrendersfarm